Refund Policy
First-Time Satisfaction Guarantee
We want you to feel confident and happy with your experience.
If our product isn’t the right fit for you, we’re happy to offer a full refund on your first order — excluding return shipping, VAT, and import duties — within 30 days of delivery, with proof of purchase.
This guarantee applies whether you're a first-time customer, or an existing customer trying a new product for the first time.
To get started, simply email us with your order number — we’re here to help.
Damaged, Defective, or Incorrect Items
We take product quality seriously and always aim to deliver your order in perfect condition.
If you receive a product that is defective, damaged during shipping, or incorrect, please contact us within 7 days of delivery.
Once confirmed, we’ll gladly issue a free replacement or a full refund, including any applicable shipping fees.
Please Note :
- This guarantee only applies to orders placed through our official website
- Depending on the situation, we may ask you to return the product or dispose of it safely.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service-global@trendyfood.com.tw.