Shipping policy

 

Shipping Regions

We currently ship to the following regions:

  • United States 
    • Some products are shipped directly from Taiwan via DHL
    • Others are fulfilled domestically by Amazon 
  • Singapore, Malaysia, and Hong Kong (via Goodmaji Cross-Border Logistics)

We are actively working to expand to more countries—stay tuned!


Estimated Delivery Time

  • United States: 10–14 business days
  • Singapore, Malaysia, Hong Kong: 5–10 business days

Please note that delivery times may vary depending on customs clearance and local logistics conditions.


Shipping Fees

Shipping fees will be calculated at checkout based on your destination and order weight. Free shipping offers (if any) will be clearly indicated on the product or promotion page.

 

Customs & Import Duties

International customers are responsible for any customs duties, taxes, or fees that may apply in your country. We recommend checking your local import regulations before placing an order.


Address Issues & Delivery Failure

Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If your package is returned to us, we will contact you to arrange re-shipment (additional shipping fees may apply).

 

Delayed Fulfillment Notification

In the event that we are unable to ship your order within the estimated processing or delivery timeframe, we will notify you by email or phone as soon as possible. You will be given the option to either:

  • Continue waiting for the order to be fulfilled, or
  • Cancel the order and receive a full refund.

We are committed to keeping you informed throughout the process and ensuring a satisfactory shopping experience.

 

If you have any questions, feel free to contact us at service-global@trendyfood.com.tw